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2025 Annual Forum FAQ

Registration Questions

Hotel and Travel Questions

General Questions

Exhibitor Questions
☀ REGISTRATION QUESTIONS ☀

What comes with a delegate registration?

FSSA members who wish to attend the Annual Forum are considered delegate registrants. Delegate registrants can attend all events listed on the Annual Forum Schedule.

What comes with the spouse/companion registration?

Spouse/companions are invited to attend all social events throughout the Forum, except the First Timer Meeting as that event is for first timer members only. Spouses are also invited to a special breakfast just for them on Saturday, March 1 from 9:30 - 11:00 a.m.

If you plan to bring your spouse to any event, they will need to register and have a name badge. Registration can be done at the same time as your registration. If you've already registered for the Forum and need to add a spouse/companion ticket, email [email protected].

Where do I pick up my registration materials?

You will need to pick up your name badge along with any other materials when you arrive. Your name badge serves as entry to all events, including social activities, and you will not be allowed in without it. The registration desk will be located in the Caribbean Foyer.

What do I do if I need to cancel?

Refunds may be issued for cancellations received by January 8, 2025 with the following processing fees:

  • Delegates/Exhibitors: $150
  • Spouse/Companions: $50

No refunds will be made after January 8, 2025. Hotel, airline, and rental car cancellations must be made by the registrant. FSSA is not responsible for cancellation fees.

All cancellations must be submitted via FSSA25 Cancellation & Substitution Form.

Can I transfer my registration if I can no longer attend?

If you are no longer able to attend the Annual Forum you may transfer your registration to someone else in your organization. The request must be made by submitting a FSSA25 Cancellation & Substitution Form no later than February 5, 2025. Additional fees may apply.

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☀ HOTEL & TRAVEL QUESTIONS ☀

Is there a deadline to book my hotel room? How do I make the reservation?

FSSA Forum attendees and Partner Expo participants can book a room at the group rate of $389 per night (plus taxes/fees) while vacancy lasts or until the deadline of February 5, 2025. View information on how to book your room here.

Can I receive the discounted room rate for dates before and/or after the conference?

FSSA Forum attendees and Partner Expo participants can book a room at the group rate on dates from check in on Wednesday, February 26 through check out on Tuesday, March 3, 2025 while vacancy lasts or until the deadline of February 5, 2025.

Does the hotel provide complimentary transportation to/from the airport?

Although the hotel does not provide complimentary transportation, traveling to the FSSA Annual Forum has never been easier! The Fort Lauderdale Marriott Harbor Beach Resort & Spa is conveniently located just minutes from the airport and train station. More on transportation options.

What are the driving directions to the hotel? What are the parking fees?

Fort Lauderdale Marriott Harbor Beach Resort & Spa
3030 Holiday Drive, Fort Lauderdale, Florida, USA, 33316
Driving Directions

Hotel Parking:

  • Daily self-park: $52.43
  • Daily valet: $58.85

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☀ GENERAL QUESTIONS ☀

How do I get a certificate of attendance?

Certificates of attendance will be provided upon request for participation in the 2025 Annual Forum and/or the February 27, 2025 Technical Committee Meeting. Submit your request here.

How do I get an attendee list?

Approximately 1-2 weeks prior to the event, registered delegates and primary exhibitor representatives can expect to receive an email entitled "Tips For Your Trip." This email will contain the attendee list including name, organization, city, and state in PDF format.

FSSA Members can access the current delegate registrant list by logging into the website. Once logged in, you'll see the option here: (Exhibitors are not included in the dynamic attendee list.)

Additional registration lists are not available upon request or in any other format.

Can I receive continuing education for attending the Forum?

Yes. FSSA is a NICET recognized training provider. The Annual Forum educational sessions are available for CEU credit. During the Forum, you will have to sign in at the registration desk and after the Forum, you will be emailed a copy of your certificate.

What is the Forum attire?

FSSA Sessions/Social Events: business casual/resort wear is suitable:

  • dress shorts/capris, khaki pants, slacks, blouses, knit tops, collared shirts

Welcome Reception: the theme for this year's welcome reception will be unveiled shortly. While we encourage all attendees to dress for the theme, if you decide not to, the following will apply:

  • Resort wear, business casual.

President's Banquet: formal attire:

  • Women: dresses, pantsuits, skirts, and tops
  • Men: suits or coat and tie

We also recommend bringing a sweater or light jacket to the educational sessions, as the conference rooms can get chilly.

Will there be complimentary wifi available?

Resort-wide high-speed wifi access is complimentary with your resort fee. This include guest room, public areas, and meeting space.

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☀ EXHIBITOR QUESTIONS ☀

What is included in my registration?

  • Admittance for one (1) expo representative. This includes admittance to the expo and all Forum food functions, receptions and social activities
  • One (1) six-foot draped table with two (2) chairs and a wastebasket (All displays must fit within designated space.)
  • Complimentary electricity
  • Listing in the onsite Annual Forum program and/or mobile app
  • Listing on the Forum event webpage
  • Inclusion in the Forum expo passport
  • Inclusion in the Forum exhibitor welcome video which will be played in front of all Forum attendees. (FSSA Videographer will record your 30-second plug during set-up time. View the 2024 video.)
  • One (1) attendee list (This list will be emailed to the primary exhibitor representative approximately 1 week prior to the event. It will also be included within the FSSA Annual Forum Tips for Your Trip e-blast. Additional registration lists are not available upon request.)

*Inclusion in printed materials cannot be guaranteed after February 5, 2025.

Where do I find shipping information?

Exhibitors are responsible for all costs and arrangements associated with shipping and receiving of materials. All items should arrive to the hotel no earlier than five days prior to the event. There will be package handling fees. Contact the hotel for current pricing.

Labeling: Please address all packages being shipped to the hotel in the following format:
Fort Lauderdale Marriott Harbor Beach Resort & Spa
3030 Holiday Drive
Ft Lauderdale, FL 33316
HOLD FOR GUEST: (YOUR NAME)
FSSA Exhibitor: (YOUR COMPANY NAME)

Please have shipment tracking information in your possession until all items are received. This will enable the resort to immediately locate missing shipments.

Come prepared with pre-printed return labels. There is also a FedEx Office on site. View services.


Can I make changes to the registered exhibitor representatives who will be on site?

Yes. The request to change registered exhibitor reps must be made by submitting a FSSA25 Cancellation & Substitution Form no later than February 5, 2025. **Transferring of name badges should not be requested on site.**

How do I register additional exhibitor representatives?

Additional exhibitor representative tickets may be added on the online Forum Partner Expo registration form. If you already registered and need to add additional representative tickets, contact FSSA HQ at [email protected]. View pricing.

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