Frequently Asked Questions

General Questions


 

General Questions

How do I login to my member profile?

There is a Member Login button in the upper right corner of every FSSA webpage. Click here to login.
If you have never received your login credentials, please contact FSSA headquarters via email at [email protected].

If your company is a member, and you do not have login credentials, please fill out a Company Contact form.

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My username and password is not working. How do I reset my password?

If you have not received email instructions after clicking "Forgot your password", please check your spam/junk folder in your email. If you still haven't received the email,  please fill out a Contact Form here to reset your password.

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I'm a member. Why do I not see member pricing?

Discounted member pricing is available for all active FSSA members. Please make sure that you are logged in to your active membership profile to secure member rates.

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My profile has incorrect information. How can I update my profile?

FSSA members may edit information on their profiles, including email, phone number, and address, by visiting My Profile, and clicking the "Edit" button.

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Does a membership include multiple user profiles?

Yes! You can have multiple user profiles under an FSSA company membership. Please have any employees of your company fill out our Company Contact form by clicking here. Login credentials for their individual profile will be provided.

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I need to pay an invoice, where can I find it?

Go to Member Login and login. Then go to the invoices tab under the "My Profile" tab to view your invoice. If you do not see your invoice, contact FSSA Headquarters via email at [email protected]

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How can I renew my membership online?

Renew online using the button below. If you are a Key Contact for your company, you are able to renew on behalf of your company using this same form.  FSSA’s membership year runs April 1 – March 31 of the following year.

Renew Your FSSA Membership Online

If you receive an error, it may be one of the following reasons:

  1.  You are already renewed. Check your membership status by visiting your profile.
  2. You are not a Key Contact for your company's membership. Contact your company's membership administration.
  3. You are not within the renewal period. If you've lapsed for more than a year, FSSA can assist with getting your membership reinstated. Contact us at [email protected].

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How can I find a company that can provide me services?

FSSA provides a list of our members that can help you with fire protection, fire suppression, and other services. Using our Member Search feature, you can simply enter your Zip code into the Proximity search and find the point of contact for companies in your area.

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Can I join FSSA if I am not in the US?

Yes, membership is open to any company outside of the US as long as you fit in one of the membership categories.

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What are the upcoming FSSA events?

Check out the Events menu item on the FSSA Website. Here we will announce upcoming events like the Annual Forum and upcoming webinars

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How do I enroll in the FSSA Training Program?

FSSA's Online Training Program is designed to educate and train personnel within the fire suppression industry. The program is completely online, so there is no in-person portion. This enables the program to be "self-paced", which means students are able to take courses at their own leisure and can sign up at any time. For more information and to enroll, click here.

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Contact Us!

Fire Suppression System Association
3601 East Joppa Road
Baltimore, Maryland 21234
Email: [email protected] | Phone: 410-931-8100

Office Hours:

Monday through Friday
8:00 am - 4:30 pm ET
Saturday & Sunday: Closed

FSSA is also closed on the following holidays

New Year's Day Martin Luther King, Jr. Day Easter Monday
Memorial Day Independence Day Labor Day
Thanksgiving Day Thanksgiving Friday Christmas


 

 

Still Have Questions?

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