Frequently Asked Questions
General Questions
Membership
Financial Inquiries
Events and Webinars Training Program
Technical Publications
Miscellaneous General QuestionsHow can I find a company that can provide me services?FSSA provides a list of our members that can help you with fire protection, fire suppression, and other services. Using our Member Search feature, you can simply enter your Zip code into the Proximity search and find the point of contact for companies in your area. My company recently moved to a different address, how do I get that information updated on my profile?If your company's physical street address or phone number has changed, you can send an email to [email protected] with the new street address/phone number. Please allow 3-5 business days for the information to be updated on the company's profile. Contact Us!Fire Suppression System Association If you still have questions, click on the button below to submit your question: Submit Your QuestionOffice Hours: Monday through Friday FSSA is also closed on the following holidays:
Can I join FSSA if I am not in the US?Yes, membership is open to any company outside of the US as long as you fit in one of the membership categories.
Membership How do I login to my member profile?There is a Member Login button in the upper right corner of every FSSA webpage. Click here to login. My profile has incorrect information, how can I update it?FSSA members may edit information on their profiles, including email, phone number, and address, by visiting My Profile, and clicking the "Edit" button. I never received my login credentials, how can I get them?If you have never received your login credentials, please contact FSSA headquarters via email at [email protected]. My username and password is not working. How do I reset my password?If you have not received email instructions after clicking "Forgot your password", please check your spam/junk folder in your email. If you still haven't received the email, please fill out a Contact Form here to reset your password. I applied for membership, when will I hear back?All applications for membership are reviewed by the membership committee and board of directors for approval. This will take approximately 2-3 weeks. I submitted the request to get added to my company's membership, when will I hear back?Once submitted, you'll receive an email with login credentials within 1-2 business days. Does a membership include multiple user profiles?Yes! You can have multiple user profiles under an FSSA company membership. Please have any employees of your company fill out our Company Contact form by clicking here. Login credentials for their individual profile will be provided. Can I transfer my membership to another person?No, membership cannot be transferred to another person. My company has a membership, how can I get added?If your company is a member, and you do not have login credentials, please fill out a Company Contact form.
Financial Inquiries I need to pay an invoice, where can I find it?Go to Member Login and login. Then go to the invoices tab under the "My Profile" tab to view your invoice. If you do not see your invoice, contact FSSA Headquarters via email at [email protected]. How can I renew my membership online?Renew online using the button below. If you are a Key Contact for your company, you are able to renew on behalf of your company using this same form. FSSA’s membership year runs April 1 – March 31 of the following year. Renew Your FSSA Membership Online
If you receive an error, it may be one of the following reasons:
My company needs a copy of FSSA's W9, who can I request that from?W9 request can be sent to [email protected]. What payment methods are accepted for membership renewal?FSSA accepts all major credit cards [American Express, Discover, Master Card and Visa]. Payment can also be made by check, payable to: Fire Suppression Systems Association. With the ongoing delays with mail delivery, we highly recommend membership renewal payments to be made by credit card, using the online link provided in the renewal notice email or by logging into your member profile and going to invoices. I did not receive my renewal notification email, who can I contact?Membership renewal notifications are sent to the email address listed within your member profile. If your email address has changed or is incorrect, please contact FSSA HQs at [email protected].
Events and Webinars What are the upcoming FSSA events?Check out the Events menu item on the FSSA Website. Here we will announce upcoming events like the Annual Forum and upcoming webinars. I'm a member. Why do I not see member pricing?
Discounted member pricing is available for all active FSSA members. Please make sure that you are logged in to your active membership profile to secure member rates.
Training Program How do I enroll in the FSSA Training Program?FSSA's Online Training Program is designed to educate and train personnel within the fire suppression industry. The program is completely online, so there is no in-person portion. This enables the program to be "self-paced", which means students are able to take courses at their own leisure and can sign up at any time. For more information and to enroll, click here. I have additional questions about FSSA training program?Click here for FSSA Training Program FAQ's.
Technical Publications What technical publications are available for purchase?Click here for a list of current publications offered and to purchase your copy today! What payment methods are accepted to purchase technical publications?FSSA only accepts payment by credit card [American Express, Discover, MasterCard and Visa]. I placed an order for a technical publication, when will I receive it?Electronic and printed orders placed will be processed 5-7 business days after payment has been made. I have a question about a technical publication/s purchased, who can I contact?Questions about your technical publication/s purchase can be directed to [email protected]
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