Frequently Asked Questions
General Questions
General QuestionsHow do I login to my member profile?There is a Member Login button in the upper right corner of every FSSA webpage. Click here to login. If your company is a member, and you do not have login credentials, please fill out a Company Contact form. My username and password is not working. How do I reset my password?If you have not received email instructions after clicking "Forgot your password", please check your spam/junk folder in your email. If you still haven't received the email, please fill out a Contact Form here to reset your password. I'm a member. Why do I not see member pricing?
Discounted member pricing is available for all active FSSA members. Please make sure that you are logged in to your active membership profile to secure member rates. My profile has incorrect information. How can I update my profile?FSSA members may edit information on their profiles, including email, phone number, and address, by visiting My Profile, and clicking the "Edit" button. Does a membership include multiple user profiles?Yes! You can have multiple user profiles under an FSSA company membership. Please have any employees of your company fill out our Company Contact form by clicking here. Login credentials for their individual profile will be provided. How can I find a company that can provide me services?FSSA provides a list of our members that can help you with fire protection, fire suppression, and other services. Using our Member Search feature, you can simply enter your Zip code into the Proximity search and find the point of contact for companies in your area. What are the upcoming FSSA events?Check out the Events menu item on the FSSA Website. Here we will announce upcoming events like the the Annual Forum and upcoming webinars. How do I enroll in the FSSA Training Program?
FSSA's Online Training Program is designed to educate and train personnel within the fire suppression industry. The program is completely online, so there is no in-person portion. This enables the program to be "self-paced", which means students are able to take courses at their own leisure and can sign up at any time. For more information and to enroll, click here. What are your office hours?Monday - Friday from 8:00 am - 4:00 pm Eastern
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